Students making a complaint are entitled to make oral submissions. Students are allowed to have a person present with them at all stages of the complaint and resolution process. Students also have the right to have this person make the verbal submission on his or her behalf.
Student Complaint Resolution Policy
DATAWIZ COLLEGE OF DATA SCIENCE AND TECHNOLOGY strives to provide you with the highest quality training available. Our staff have been carefully selected and trained to provide a professional, caring environment. Should we fall short of our goals we want you to let us know. Our staff is available to review and discuss any concerns you have and are ready to provide you with assistance. The Complaint Procedure is designed to provide students with two processes, Informal and Formal, to resolve any
concerns. Students are encouraged to address any concerns immediately with the staff member involved. We encourage you to follow the steps as outlined in the following
Student Complaint Resolution Policy
DATAWIZ COLLEGE OF DATA SCIENCE AND TECHNOLOGY strives to provide you with the highest quality training available. Our staff have been carefully selected and trained to provide a professional, caring environment. Should we fall short of our goals we want you to let us know. Our staff is available to review and discuss any concerns you have and are ready to provide you with assistance. The Complaint Procedure is designed to provide students with two processes, Informal and Formal, to resolve any
concerns. Students are encouraged to address any concerns immediately with the staff member involved. We encourage you to follow the steps as outlined in the following
Complaint Resolution Policy
If you have any concerns. Please do not let a minor problem develop into a major one. “HELP US TO HELP YOU.”
Informal Complaint Process
Informal Complaint Process Should you have any problems or concerns during your training we encourage you to discuss them promptly with your Instructor. If you require additional assistance, your Instructor will approach, or direct you to the staff member who will be able to help you. If for any reason the matter is not resolved, you should follow the Formal Complaint Process.
Formal Complaint Process
In the event of an unsuccessful resolution to your informal
complaint, you are encouraged to promptly submit your complaints within 90 days of the occurrence of the incident or from the date upon which you should reasonably have known about the matter you are complaining about. Your complaint must be made in writing. You will be given an opportunity to make oral submission to the Campus Director before creating a written complaint. You will also have the opportunity to have a person present with you at all stages of the proceedings and the right to have person made an oral submission on your behalf. The description of the complaint should be very clear and concise including the nature of the problem, date of issue or occurrence, name(s) of parties involved (staff, other students, etc.) and copies of any important information regarding the complaint. You may be represented by an agent or lawyer. The DataWiz College of Data Science and Technology must conclude the complaint resolution process, along with providing written explanations and potential
reconsiderations, within 30 calendar days from your initial complaint submission, ensuring both Campus Admission and Campus Director are completed within this timeframe. You will not be subject to any form of retaliation by the college at any time for making the complaint. A copy of your complaint record will be provided to you. The College will maintain a record of the complaint, any submissions filed, and decisions for at least three (3) years from the decision date. Note: anonymous complaints will be accepted. However, only complaints from named students will be processed in accordance with this policy.
Procedure
Level 1 – Campus Admission Resolution
- If the attempt to resolve issues via informal discussion has not been successful, you shall provide your concerns or complaints in writing to Campus Admission or designate. You must provide your full name and student ID number, set out the areas of concern or complaint, your suggested remedy, and what steps you have taken to date to address or resolve the issue.
- The Campus Admission or Designate will fully investigate your concerns or complaints and, whenever necessary, meet with you as soon as is practicable and normally within 5 days to seek resolution and/or seek additional information about the concerns or complaint from you or any other parties involved.
- After careful consideration, Campus Admissions will provide a written decision to you, including explanations, no later than 10 calendar days after the receipt of the concerns or complaint and with the best possible resolution for you. The decision will be in letter form, delivered via email, cc’d to the student file, and cc’d to the Complaint Records Tracker
- If the decision does not meet your desired outcome, the decision letter will include the pathway of appeal or next steps relative to the campus in which the program exists, including the relevant contact information for the Campus Director.
- Following the delivery of the Campus Admission Level 1 decision, if the decision does not meet with your desired outcome, and if there is a non-response from you, the Campus Admissions will follow up daily.
- If you continue to be unresponsive for 5 days, then the Campus Admissions will force the escalation to Level 2, Campus Director,
If a student initially accepts the Level 1 decision and then appeals after 30 days from the original complaint, this will be considered as a new and separate complaint.
Level 2 – Campus Director Resolution
If a resolution cannot be found through the Campus Admission or designate, the complaint will automatically be moved to the Campus Director (Level 2) or designate. The Campus Admission or designate is to include the student’s concern, action taken to date and the desired outcome or resolution. The email must be sent within 5 calendar days of the decision. OR In the event of an unsuccessful resolution to your formal complaint to the Campus Admission, the issue can be resolved by sending an email to the Campus Director of DATAWIZ COLLEGE , review the concern and request a resolution. This request shall be sent to the Campus Director by you within 5 calendar days after receiving the resolution letter from the Campus Admission. A meeting will be arranged with the Campus Director at your request. The Campus Director will arrange to meet with you and/or with your designate within5 business days receiving the written complaint If a resolution is mutually agreed to at the meeting, the decision, reasons for the decision and the implementation plan will be documented on the Record of Complaint form and signed by both the Campus Director and by you. All the meetings’ notes will be taken during a meeting with you and the Campus Director. They also be signed by you and the Campus Director. A copy will be kept in your student file and the original will be given to you. After the meeting with you, if the mutual agreement is not achieved, the Campus Director documentation and materials provided. Once the investigation is complete, the Campus Director will r respond to you writing no later han1 5 calendar days after recegiving theocon ernsor com plaints.
Level 3 – Complaint to the Ministry of Colleges and Universities
However, if a mutually satisfying resolution cannot be reached after going through 2 levels of resolution or you are not satisfied with the college decision, you have the right to take the complaint further and contact the Ministry of Colleges and Universities by submitting your complaint at the Program Approval & Registration Information System (PARIS). Students shall register in PARIS Visit site with a “Student” type profile. Once they login, students shall click on Inquiry and submit a complaint. Information about the filing procedure can be found on the Ministry’s website (section 4): https://www.ontario.ca/page/career-college-students-rights-and-responsibilities
Student Complaint Resolution Policy
DATAWIZ COLLEGE OF DATA SCIENCE AND TECHNOLOGY strives to provide you with the highest quality training available. Our staff have been carefully selected and trained to provide a professional, caring environment. Should we fall short of our goals we want you to let us know. Our staff is available to review and discuss any concerns you have and are ready to provide you with assistance. The Complaint Procedure is designed to provide students with two processes, Informal and Formal, to resolve any concerns. Students are encouraged to address any concerns immediately with the staff member involved. We encourage you to follow the steps as outlined in the following
Complaint Resolution Policy
If you have any concerns. Please do not let a minor problem develop into a major one. “HELP US TO HELP YOU.”
Informal Complaint
Process Should you have any problems or concerns during your training we encourage you to discuss them promptly with your Instructor. If you require additional assistance, your Instructor will approach, or direct you to the staff member who will be able to help you. If for any reason the matter is not resolved, you should follow the
Formal Complaint Process.
In the event of an unsuccessful resolution to your informal complaint, you are encouraged to promptly submit your complaints within 90 days of the occurrence of the incident or from the date upon which you should reasonably have known about the matter you are complaining about. Your complaint must be made in writing. You will be given an opportunity to make oral submission to the Campus Director before creating a written complaint. You will also have the opportunity to have a person present with you at all stages of the proceedings and the right to have person made an oral submission on your behalf. The description of the complaint should be very clear and concise including the nature of the problem, date of issue or occurrence, name(s) of parties involved (staff, other students, etc.) and copies of any important information regarding the complaint. You may be represented by an agent or lawyer. The DataWiz College of Data Science and Technology must conclude the complaint resolution process, along with providing written explanations and potential reconsiderations, within 30 calendar days from your initial complaint submission, ensuring both Campus Admission and Campus Director are completed within this timeframe. You will not be subject to any form of retaliation by the college at any time for making the complaint. A copy of your complaint record will be provided to you. The College will maintain a record of the complaint, any submissions filed, and decisions for at least three (3) years from the decision date. Note: anonymous complaints will be accepted. However, only complaints from named students will be processed in accordance with this policy.
Procedure Level 1 – Campus Admission Resolution If the attempt to resolve issues via informal discussion has not been successful, you shall provide your concerns or complaints in writing to Campus Admissions ([email protected]) or designate. You must provide your full name and student ID number, set out the areas of concern or complaint, your suggested remedy, and what steps you have taken to date to address or resolve the issue. The Campus Admission or Designate will fully investigate your concerns or complaints and, whenever necessary, meet with you as soon as is practicable and normally within 5 days to seek resolution and/or seek additional information about the concerns or complaint from you or any other parties involved. After careful consideration, Campus Admissions will provide a written decision to you, including explanations, no later than 10 calendar days after the receipt of the concerns or complaint and with the best possible resolution for you. The decision will be in letter form, delivered via email, cc’d to the student file, and cc’d to the Complaint Records Tracker If the decision does not meet your desired outcome, the decision letter will include the pathway of appeal or next steps relative to the campus in which the program exists, including the relevant contact information for the Campus Director. Following the delivery of the Campus Admission Level 1 decision, if the decision does not meet with your desired outcome, and if there is a non-response from you, the Campus Admissions will follow up daily. If you continue to be unresponsive for 5 days, then the Campus Admissions will force the escalation to Level 2, Campus Director, If a student initially accepts the Level 1 decision and then appeals after 30 days from the original complaint, this will be considered as a new and separate complaint.
Level 2 – Campus Director Resolution If a resolution cannot be found through the Campus Admission or designate, the complaint will automatically be moved to the Campus Director (Level 2) or designate. The Campus Admission or designate is to include the student’s concern, action taken to date and the desired outcome or resolution. The email must be sent within 5 calendar days of the decision. OR In the event of an unsuccessful resolution to your formal complaint to the Campus Admission, the issue can be resolved by sending an email to the Campus Director of DATAWIZ COLLEGE review the concern and request a resolution. This request shall be sent to the Campus Director by you within 5 calendar days after receiving the resolution letter from the Campus Admission. A meeting will be arranged with the Campus Director at your request. The Campus Director will arrange to meet with you and/or with your designate within5 business days receiving the written complaint If a resolution is mutually agreed to at the meeting, the decision, reasons for the decision and the implementation plan will be documented on the Record of Complaint form and signed by both the Campus Director and by you. Allthemeetings’noteswillbetakenduringameetingwithyouandtheCampusDirector.They also be signed by you and the Campus Director. A copy will be kept in your student file and the original will be given to you. After the meeting with you, if the mutual agreement is not achieved, the Campus Director documentation and materials provided. Once the investigation is complete, the Campus Director will r respond to you writing no later han1 5 calendar days after recegiving theocon ernsor com plaints.
Level 3 – Complaint to the Ministry of Colleges and Universities However, if a mutually satisfying resolution cannot be reached after going through 2 levels of resolution or you are not satisfied with the college decision, you have the right to take the complaint further and contact the Ministry of Colleges and Universities by submitting your complaint at the Program Approval & Registration Information System (PARIS). Students shall register in PARIS at this link: visit site with a “Student” type profile. Once they login, students shall click on Inquiry and submit a complaint. Information about the filing procedure can be found on the Ministry’s website (section 4): https://www.ontario.ca/page/career-college-students-rights-and-responsibilities